Change log

Accountability, supported by comprehensive logging practices, are essential components of modern software systems. By prioritizing these aspects, organizations can improve system reliability, enhance user experience, and maintain compliance with regulatory requirements.

These are keys to any modern and effective Entitlement management system (EMS); however, they are lacking in most EMS offerings today. These tools are also essential to your compliance efforts and, in the case of Zentitle2, in our SOC2 type2 certification.

Nalpeiron offers a range of tools to help, including our "Change log" feature, which allows customers (a premium feature) to track changes in key areas of Zentitle2.

Change logs play an important role in helping your team manage and secure their workspaces. They provide:

• Better security: Notice any strange activity or unauthorized access in your workspace.

• Accountability: Track who did what, when, and why to have a clear record of user actions.

• Compliance: Keep detailed records to meet regulations or company requirements.

The changelog currently tracks two critical business objects: Customers and Entitlements. The change log is a documented record of the changes to these objects in the system. Changes are then chronologically recorded so users can easily spot the evolution of the specific object. The change log displays 90 days of changes at any one time.

Customers

This feature helps Support, Sales, and Customer Success people track changes made to Customers to understand when and by whom a change to one of the customer attributes was made. Pairing this with Notes functionality gives a powerful information and history tracking log. It also avoids misunderstandings/miscommunication or lost information when there are changes in team members in your company.

Entitlements

The change log on Entitlements is a powerful tool that offers better customer support. You may refer to the change log to see when feature value has been changed, seat count increased, or end-user access granted or deleted from the entitlement. Knowing what has changed and when can increase customer satisfaction and resolve support cases faster and more easily.

It's important to remember that the Change Log functionality is enabled for Premium and Enterprise editions.

Using the change log functionality - Entitlements

All users who can see the Entitlements page can access the change log functions.

Assuming this feature is enabled on your account, navigate to the Entitlement record you wish to check and click the three-dot menu to show the change log option.

This will bring you to the report for that entitlement and display a list of changes over the last 90 days. This report lets you sort (sorted by date by default), filter, review, and download the results to a CSV file quickly and easily.

You can drill down on each change to see what happened and when by clicking the expand icon on the left of the change Record.

In this example, we can see three different changes to the record on the same day (Oct 4th). Each one was an update to the record; we can see what element of the entitlement was updated and the old and new values - so a very detailed and easy-to-understand record of the changes.

We can also see who (author) made these changes.

We can also easily download the change record that you see on your screen to a simple CSV record for use outside of Zentitle2. Select the box to the left of the record and click the "Download report" option at the top of the page.

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Using the change log functionality - Customer

Assuming this feature is enabled on your account, navigate to the Customer record you wish to check and click the three-dot menu to show the change log option.

Much like the process above, now you can review and download any details of changes made over the previous 90 days.