About Entitlements

Entitlements track what your customers have purchased and all changes through the lifecycle.

In the context of software licensing, entitlement refers to the specific rights and permissions that a customer has to use a particular software product. An entitlement is essentially a record of what a customer has purchased, determining what they can do with the software.

Entitlements can include a wide range of permissions and restrictions, depending on the specific licensing agreement. Some common examples of entitlements include:

  • The number of users or devices that are allowed to access the software

  • The specific features or modules that are included in the license

  • The geographic location or territory where the software can be used

  • The duration of the license, including start and end dates

  • The level of technical support that is included with the license

  • Any restrictions on how the software can be used or distributed

Entitlement management is an important part of software licensing, as it helps ensure that customers are using the software in compliance with the licensing agreement. By tracking entitlements, software vendors can ensure that customers are only using the software within the limits of their license, which helps prevent misuse and piracy.

How Entitlements work

When a given customer purchases a license, you can generate an entitlement (either manually or on an automated basis) from the appropriate offering for that specific customer.

Individual attributes of that entitlement can then be overridden over the lifetime of that entitlement as appropriate (upgrading from one edition to another, renewing the subscription term, etc.)

An entitlement group is created for each entitlement.

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