Activity log

Entitlements activity log tab

This tab and data show the activity on your entitlements, be they codes or end users.

At the top of the page, you have a graph showing a license's usage (typically active seat count) over time.

• Seat Count is the allowed number of seats that can be used with this Entitlement.

• Min and Max are the maximum and minimum count of used seats at any given moment during the day.

• If you have enabled "overdrafts," you can track usage vs. both the licensed amount and the hard limit set by the overdraft.

• Customers in an "overdraft" state can be tracked and reported upon. Those reports benefit the sales team in discussing potential upsells to current contracts where the usage or seat levels are proven too low by the need for an "overdraft."

• Overdrafts serve another function; they allow your customers to avoid the "hard limit" usually set by a contract so that their users are not blocked by the licensing constraints set - this can lead to higher customer satisfaction levels.

Reviewing the activation history

To see the activation history of that entitlement, click on the 'Activity Log' tab.

You will see a table of all activation, deactivation, refresh, feature usage, IP Address etc., events and a graphical chart of seat counts over time with low water and high water marks for each day.

The data from the last 30 days of usage are shown in the graph and in the table.

Note that the ‘Entitlement seat count’ value shown on the graph represents the highest seat count for the entitlement on a given day.